Refund Policy
Last Updated: 01/01/2025
Thank you for choosing CompteDyali for your IPTV subscription needs. We are committed to providing you with the best possible viewing experience and high-quality service. However, we understand that there may be situations where you may need to cancel your subscription and request a refund. Please read our refund policy carefully before subscribing to our service.
1. Refund Eligibility
Our refund policy applies to all monthly, quarterly, semi-annual, and yearly subscription plans purchased directly from comptedyali.shop.
Refunds will be issued only under the following circumstances:
•Service Not Working as Expected: If the CompteDyali service is not functioning as described, or if you are experiencing significant technical difficulties (e.g., persistent buffering, inability to access a substantial portion of channels/content, service outages) that prevent you from using the service as intended, and our dedicated support team is unable to resolve these issues within a reasonable timeframe after you have provided necessary cooperation for troubleshooting.
Refunds will NOT be issued under the following circumstances:
•Change of Mind: We do not offer refunds if you simply change your mind about the subscription or no longer wish to use the service after purchase.
•Violation of Terms of Service: If your subscription is terminated due to a violation of our Terms of Service (e.g., unauthorized sharing of account, illegal activities), you will not be eligible for a refund.
•Internet Connectivity Issues: Refunds will not be granted for issues arising from your internet service provider (ISP) or your local network configuration.
•Device Compatibility: While our service is designed to be compatible with a wide range of devices (PC/MAC/Android/iOS/SmartTV), it is your responsibility to ensure compatibility before purchase. Refunds will not be issued for device incompatibility issues.
2. Refund Request Process
To request a refund, you must contact our customer support team within 7 days (168 hours) of your subscription purchase date. Requests made after this period will not be considered.
To initiate a refund request, please follow these steps:
1.Contact Support via WhatsApp (Preferred): For the quickest assistance with your refund request, please contact us via WhatsApp. The WhatsApp number will be provided in your purchase confirmation email. Please include your order number and a detailed description of the technical issue you are experiencing.
2.Contact Support via Email: Alternatively, you can send an email to support@comptedyali.shop with the subject line "Refund Request - [Your Whatsapp Number]". Please include your whatsapp number, the email address associated with your account, and a detailed description of the technical issue you are experiencing.
3.Troubleshooting: Our support team will work diligently with you to troubleshoot and resolve any issues you are experiencing. This may involve providing instructions, requesting diagnostic information, or scheduling a remote assistance session.
4.Refund Processing: If, after thorough troubleshooting, our support team determines that the issue cannot be resolved and meets the refund eligibility criteria, we will process your refund. Refunds will be issued in the same form of payment used to purchase the subscription. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
3. Changes to This Refund Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes to our policy will be posted on this page, and the "Last Updated" date at the top will be revised. We encourage you to review this policy periodically for any changes.
4. Contact Us
If you have any questions about our refund policy, need assistance with a refund request, or require technical support, please contact our customer support team at:
Email: comptedyalitv@gmail.com
We are here to help you and ensure your satisfaction with CompteDyali.
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