FAQ
Last Updated: 01/01/2025
Welcome to the CompteDyali FAQ page! Here, you'll find answers to common questions about our IPTV subscription service. If you can't find what you're looking for, please don't hesitate to contact our support team.
Subscription & Account
Do your plans renew automatically?
No, our plans are designed for simplicity and transparency. All CompteDyali subscription plans are one-time payments. You pay once for the selected duration (e.g., 1 month, 6 months, 12 months), and there are no hidden monthly or ongoing fees. If you wish to continue enjoying our service after your current subscription period ends, you will need to manually renew your plan through our website. We will send you reminders as your subscription approaches its expiration date.
How do I sign up for CompteDyali IPTV?
Signing up for CompteDyali is quick and easy! Simply follow these steps:
1.Choose Your Plan: Browse our available subscription plans and select the one that best fits your viewing needs.
2.Complete Payment: Proceed to checkout and securely complete your payment using one of our accepted payment methods.
3.Receive Login Details: After successful payment, your login details and setup instructions will typically be sent to you via WhatsApp within 5-10 minutes.
4.Easy Setup: Follow the straightforward instructions provided in the email to set up our service on your preferred device. Our setup process is designed to be simple and user-friendly.
How long does it take to get my login details?
Login details and setup instructions are typically sent to you via WhatsApp within 5-10 minutes after your payment has been successfully processed.
⚠️Please ensure you provide a valid WhatsApp number during checkout. If you haven't received your details, please contact our support team.
Service & Content
What is IPTV?
IPTV stands for Internet Protocol Television. It is a modern method of delivering television content over the internet using IP networks, rather than traditional terrestrial, satellite, or cable television formats. This technology allows you to watch live TV channels, on-demand movies, and series directly on your internet-connected devices, offering greater flexibility and a wider range of content.
On which devices can I use your service?
Our CompteDyali service is designed for maximum compatibility and can be used on virtually any device that supports IPTV applications. This includes, but is not limited to:
•Smart TVs: Samsung, LG, Sony, and other Android-based Smart TVs.
•Smartphones & Tablets: Android and iOS devices.
•Computers: PCs and Macs.
•IPTV Boxes: Android TV boxes, Mag boxes, and other dedicated IPTV set-top boxes.
Popular compatible applications include IPTV Smarters, Tivimate, Smart IPTV, GSE Smart IPTV, and many more. For specific setup guides on different devices, please refer to the instructions provided with your login details or contact our support team.
What channels and content do you offer?
CompteDyali offers an extensive and diverse range of channels and content to cater to all viewing preferences. Our selection includes:
•Live International Channels: Thousands of live TV channels from around the globe, covering various regions and languages.
•Sports: Comprehensive coverage of major sports events, leagues, and tournaments, including football, basketball, tennis, motorsports, and more.
•Movies & Series: A vast library of the latest movies and popular TV series, constantly updated with new releases and classic titles.
•News & Entertainment: Up-to-the-minute news coverage and a wide array of entertainment channels.
•Kids & Family: Dedicated channels and content suitable for children and family viewing.
For a detailed and up-to-date list of all available channels and content, please visit our dedicated channels list page on the website. If you are looking for a specific channel or type of content, feel free to reach out to our support team, and we'll be happy to assist you.
Do I get access to Pay-Per-View (PPV) live events as well?
Yes, absolutely! Our CompteDyali service includes access to a wide range of premium live sports events, including major boxing matches, MMA fights, football (soccer) tournaments, cricket, tennis, motorsports, and many others. You get to enjoy these exciting PPV events as part of your subscription, with no extra fees or hidden costs.
Can I use the service on multiple devices simultaneously?
By default, each CompteDyali subscription allows for use on one device at a time. If you wish to use our service on multiple devices simultaneously, you will need to purchase a multi-device plan. Our multi-device plans typically support 2-3 simultaneous connections, allowing you and your family to enjoy different content on different screens at the same time. Details on multi-device plans can be found on our pricing page.
Payments & Refunds
What are the payment options?
We strive to make your payment process secure and convenient. CompteDyali accepts payments through Stripe, a leading global payment processor. Through Stripe, you can securely pay using:
•Apple Pay
•Google Pay
•Credit Cards (Visa, MasterCard, American Express, Discover, etc.)
•Debit Cards
This ensures that your payment details are safely processed and your plan is activated promptly. Please ensure that Apple Pay and Google Pay are already set up and enabled on your browser or device for them to appear as payment options during the checkout process.
Is there a refund possibility?
Yes, we do have a refund policy in place. We aim for your complete satisfaction, but if you encounter issues, please refer to our dedicated Refund and Returns Policy page for full details on eligibility, the refund process, and conditions. In summary, refunds are primarily issued if the service is not working as expected due to technical difficulties that our support team cannot resolve. Refunds are generally not provided for a change of mind or if our Terms of Service have been violated. Please review the Refund and Returns Policy for comprehensive information.
Support
What should I do if I experience any issues with your service? you experience any issues with your CompteDyali Package service, our dedicated support team is here to help you 24/7. Our primary method of communication for ongoing support and troubleshooting is via WhatsApp. Please contact us immediately so we can assist you in resolving the problem. You can reach us through the following methods:
•WhatsApp Chat: For the quickest assistance, please contact us via WhatsApp.
•Email: Send us an email directly at comptedyalitv@gmail.com. Please provide your order number and a detailed description of the issue you are facing.
We are committed to ensuring you have the best possible viewing experience and will work diligently to resolve any technical difficulties you may encounter.
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